Request for Temporary Service Disconnection
| ABOUT THE SERVICE
The maximum length of time for temporary disconnection is (6) months, provided that all obligations are fully paid. |
Schedule of Availability of the Service:
Monday-Friday No noon break |
| Who may avail of the Service?
All concessionaires of PANDI WATER DISTRICT |
What are the requirements?
Full payment of Water Bill |
| Duration: Temporary disconnection is done within the day after full payment of unpaid water bill |
How To Avail The Service?
| STEP | CLIENT | SERVICE PROVIDER | DURATION | In-Charge | Fees | Form |
| 1 | Proceed to Customer Service & request for temporary service disconnection | Verify if there is remaining balance, prepare and print disconnection order and statement of accounts | 5 minutes | Customer Service Assistant | None | None |
| 2 | Accept the remaining water bill then proceed to cashier & present statement of account and pay | Accept the payment and issue corresponding official receipt | 2 minutes | Cashier | Php 250 | Official Receipt |
| 3 | End of transaction | Process request & implement maintenance order for disconnection | 30 minutes | Customer Service Assistant / Disconnector | Maintenance Order | |
| 4 | Implementation of Temporary Disconnection | 1 hour | Water Maintenance Man A | Maintenance Order | ||
| 5 | Sign the Maintenance Order for work done. Accept the copy of Bill of Materials. Comments and suggestions other Request | Post Inspection of Service Connection | 10 minutes | Utility Worker | ||
| 6 | END OF TRANSACTION |